Select your product options and add to cart. At checkout, enter your email, full shipping address, and payment method. An order confirmation will be emailed to you.

If your order has not shipped, contact us as soon as possible at support@wyeclo.com. Changes are not guaranteed once processing begins.

Available options are shown at checkout. All prices are displayed in USD. Your bank may convert currency and apply fees.

A digital receipt is emailed after purchase. Additional documents vary by destination and are provided when applicable.

Usually 1–2 business days before dispatch. During peak periods it may take a little longer.

From dispatch: Brazil 5–15 business days; United States 4–12 business days; other destinations similar windows (may vary by route and local processing). Checkout shows the most current estimate for your address.

Orders may ship from logistics hubs in the United States, the United Kingdom, or countries in Asia, depending on stock and destination.

Yes. A tracking link is emailed when your order ships. Updates may take 24–48 hours to appear after dispatch.

Yes. To speed things up, items may ship in separate parcels. You will receive tracking for each shipment.

In principle, prices include applicable duties and taxes for your destination. If a carrier requests payment at delivery due to an error, you may refuse the charge and let it return to sender, or accept the parcel and contact us at support@wyeclo.com so we can assist.

Please check with household members, neighbors, and the carrier. If still not found, notify us within 7 days of the “delivered” scan and we’ll help investigate with the carrier.

Incorrect or incomplete addresses can cause return-to-sender. We can reship after confirming the correct address (additional shipping charges may apply) or process a refund in line with our policy.

Some services may require a signature for higher-value shipments. Please check your tracking details.

You can request a return within 14 days of delivery. Items must be unused and in original packaging. See the full Returns & Refunds Policy for details.

Email support@wyeclo.com with your order number and reason. We’ll send authorization and instructions (RMA). Ship only to the hub specified in the RMA email.

We don’t process direct exchanges. Please return the item according to the policy and place a new order for the preferred item.

After we receive and inspect your return, we’ll email you the decision. Approved refunds are issued to the original payment method; posting times depend on your payment provider.

Email us at support@wyeclo.com. We operate on business days and typically reply within 1–2 business days.